Last updated: July 24, 2026
Responsibility
An accountable, reachable person.
Sentinelle Gestion Parasitaire Inc. is responsible for the personal information it holds. The title of the person responsible is Person in Charge of the Protection of Personal Information. To ask a question, exercise a right or make a complaint, write to info@sentinellegp.ca with “Privacy” in the subject line.
Collection
Information useful to your request.
When you complete this form or write to SGP, the company may collect your name, email address, telephone number, postal code, context and property type, the problem or service sought, signs and areas observed, duration, perceived priority and details you choose to provide. The form does not allow you to make a payment, directly book an appointment or create an account.
The form also allows you to attach up to three optional photographs of the pest, physical evidence or affected area. SGP may then collect the filenames, visible content and embedded metadata, including the date, device used and, if recorded by your device, location. SGP does not need images of people, documents or other personal information unrelated to the evaluation; do not submit them.
The hosting provider may also record technical data needed for operation and security, such as an IP address, date, time, device type and requested pages.
Choice and photographs
Optional files limited to the evaluation.
You may leave optional fields blank and submit a request without photographs. Photographs are used only to guide the initial review, request clarification and determine whether an inspection is needed. They do not by themselves confirm an identification and will not be published or used for promotional purposes without separate consent.
The form is intended for people aged 14 or over; otherwise, a parent or guardian must submit the request.
Purposes
Why the information is used.
SGP uses information collected through the form or communications to review the situation, respond to the request, communicate with you, determine whether an inspection or clarification is needed, prepare a service proposal and, when applicable, follow up on the mandate. It may also be used to protect the form from abusive submissions and comply with the company’s legal obligations.
SGP does not use information from the form for a newsletter, behavioural advertising or a decision based exclusively on automated processing.
Service providers
Technical services limited to their roles.
Netlify hosts the website, receives the forms and attached files, and makes them available to SGP through its management interface and configured notifications. Microsoft 365 processes SGP’s professional email, notifications and communications. WHC provides domain-name and technical configuration services. These providers may process or store certain information outside Québec, where privacy rules may differ.
Access to requests and files is limited to authorized SGP executives and providers that must process the information to provide their services.
Retention
Keep information only as long as necessary.
A request that does not lead to a client relationship is retained for no more than 24 months after the last communication, unless a longer period is necessary to comply with a legal obligation or establish, exercise or defend a right. Photographs are deleted earlier when they are no longer needed for the evaluation. When a request leads to a mandate, only photographs needed to provide the service or document the client file are retained; the others are deleted.
When a request leads to a mandate, the necessary information becomes part of the client file and is retained for the period needed for the service and applicable obligations. Tax and accounting records are generally retained for six years, subject to any different requirement. At the end of the applicable period, information is securely destroyed or anonymized when permitted by law. After a form submission is deleted, a file cached by the provider may remain accessible through its direct link for a short period of up to 24 hours.
Governance and security
Measures proportionate to the information.
SGP uses internal governance measures to assign responsibility for personal information, limit its use to stated purposes, manage retention and address privacy incidents. Access is limited according to duties and to authorized officers and providers who need the information for their role.
SGP also uses appropriate administrative and technical measures, including access controls and account protection. No method of transmission or storage, however, provides absolute security.
Your rights
Access, correction, withdrawal, portability and complaint.
You may request access to personal information SGP holds about you, its correction or withdrawal of your consent, subject to limits provided by law. You may also request that computerized personal information collected from you be provided in a structured, commonly used technological format when the portability right applies. Withdrawal may prevent SGP from continuing to review a request or provide certain services.
Send a written request to the Person in Charge of the Protection of Personal Information at info@sentinellegp.ca. Include your name, contact information, the nature of the request and enough detail to identify the relevant information. SGP may verify your identity before disclosing or correcting information and will request only the information reasonably needed for that verification.
An access or correction request is generally answered within 30 days after it is received, subject to applicable law. If a request is refused in whole or in part, the response will state the reasons and the recourse available where required.
Complaints
A documented point of contact.
To make a privacy complaint, write to info@sentinellegp.ca with your contact information, a description of the concern, relevant dates or communications and the outcome you are seeking. The Person in Charge of the Protection of Personal Information will review the complaint and provide a reasoned response, including any corrective measure considered appropriate.
You may also contact the Commission d’accès à l’information du Québec ↗.
Cookies and local tool
No advertising tracking.
SGP does not currently use analytics, advertising cookies or tracking pixels on this website. The log on the preparation page is completed locally in your browser and is not sent to SGP. Printing the log creates a copy under your control.
Updates
A policy that follows the practices.
This policy may be amended to reflect changes in practices or applicable requirements. The version published on this page states the date of its most recent update. Any material change will be announced through a prominent notice on the website and, where appropriate, directly to affected individuals.