Residential
Occupants and animals
Absence, re-entry, ventilation and object-moving instructions depend on the method and, when a product is used, its label. Follow only the written instructions specific to the intervention.
Preparation
Prepare useful facts without disturbing the evidence.
Good preparation begins with simple observations. Instructions specific to the pest and selected method are communicated separately when applicable.
Before moving or applying anything
Preserve what helps explain the situation.
Avoid unnecessarily moving objects between areas, thoroughly cleaning away signs or applying several products before receiving instructions. Some actions may displace activity or make evidence harder to observe.
Read the recognition guides →- 01Photograph signs without including people or private documents.
- 02Note the rooms, times and frequency of observations.
- 03Keep the packaging or name of any product already used.
- 04Mention children, animals, aquariums or vulnerable individuals.
- 05Wait for service-specific instructions before preparing the premises.
Local tool
Observation log
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DateTimeAreaSign observedPhoto or reference
Buildings
Coordination
For a building or establishment, designate one contact person and centralize reports. The evaluation may need to consider adjacent units, common areas and possible travel routes.
Rentals
Report promptly
A tenant who suspects a problem should promptly inform the owner or manager, preferably in writing. SGP can document its observations and interventions but does not determine the parties’ legal responsibility.
Official resources
Specific instructions take precedence.
Take the next step
Is your log ready?
Use the facts you gathered to complete a clear evaluation request.