Note the date
Record when a sign or activity is observed.
After a service
Observe carefully and follow the written directions.
Directions provided for your specific service take precedence over general information on this page.
First reference
Follow the directions provided for your service.
Preparation, absence, re-entry, ventilation, cleaning and handling instructions vary according to the pest, property, method and, when a product is used, its label. Do not re-enter before the indicated time and do not disturb products, bait, traps or monitoring devices unless SGP directs you to do so.
Observation
Document factual changes over time.
What happens after a service depends on the pest, the building, the scope of the mandate and the measures used.
Identify the area
Specify the room, unit or zone without moving evidence unnecessarily.
Describe the sign
Record what was actually seen, heard or found rather than assuming a cause.
Compare carefully
Use prior observations and the agreed monitoring period as context.
Report useful changes
Contact SGP with new factual information or if instructions cannot be followed.
Follow-up
Results are assessed in context.
The timing and pattern of activity can vary according to the pest and intervention.
Access points, adjacent areas and contributing conditions may affect progress.
Follow-up depends on the written scope, recommendations and agreed schedule.
A service does not promise immediate disappearance of all activity or a guaranteed result. Any contractual guarantee, if applicable, is limited to the terms confirmed in writing.
Take the next step
A new sign changes the situation?
Describe what changed, where it occurred and when it was observed.